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Return to shopFAQs
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept payments via Stripe and PayPal, including major cards like Visa, MasterCard, American Express, and Discover.
Yes — your payment is 100% secure. We never store your card details, and both Stripe and PayPal use advanced encryption to protect your information.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
A: We offer a 30-day return window from the date of delivery. Items must be unused, in original condition with tags and packaging, and accompanied by proof of purchase. Some items, like final sale or gift cards, are not eligible for return.
Simply email us at support@dayonetee.com with your name, order number, proof of purchase, and reason for return (with photos/videos if defective). Once approved, we’ll provide the return instructions and address.
The party responsible for the return shipping fee depends entirely on the reason for the return:
Our Error (Free Return): If the item is defective, damaged, or incorrect, we pay for the return shipping. We will provide you with a free pre-paid return label.
Customer Reasons (Paid by Customer): If the return is for any other reason (e.g., wrong size ordered, change of mind), the customer is responsible for the return shipping fee. For your convenience, we can provide a label, but the cost will be deducted from your refund amount.
We handle exchanges in two ways. If the error is ours (defective/incorrect item), yes, we offer a direct, free-of-charge exchange. If the error is yours (wrong size/change of mind), no, you must return the item for a refund and then place a new order for the desired product.